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<p><b>New page</b></p><div>= Account Retrieval =<br />
<br />
'''Account Retrieval''' is the manual recovery process in CIT for accounts and PIN codes when normal email recovery cannot be used.<br />
<br />
== When It Is Used ==<br />
<br />
`Account Retrieval` is used when:<br />
<br />
* you forgot your password and did not set an email<br />
* you cannot recover your account through email<br />
* you forgot your PIN code<br />
<br />
This process is handled through the:<br />
<br />
* `Account Retrieval Board`<br />
<br />
`ARM` is also used as a name for:<br />
<br />
* `Account Retrieval Board`<br />
<br />
== When to use Account Retrieval ==<br />
<br />
Use `Account Retrieval` if:<br />
<br />
* you forgot your password and no email is linked<br />
* email recovery is not possible<br />
* you need manual PIN recovery<br />
<br />
If email recovery works normally:<br />
<br />
* use email recovery instead<br />
<br />
== Account Retrieval Board ==<br />
<br />
The official board for manual recovery is:<br />
<br />
* [https://cit.gg/index.php?board=459.0 Account Retrieval Board]<br />
<br />
This board is used for:<br />
<br />
* manual account recovery<br />
* manual PIN recovery<br />
<br />
== How account retrieval works ==<br />
<br />
To start manual recovery:<br />
<br />
* go to the `Account Retrieval Board`<br />
* make a new topic<br />
* use the required format<br />
<br />
For account recovery cases, the board is used when email recovery cannot be completed normally.<br />
<br />
== Password related account retrieval ==<br />
<br />
If you forgot your password and did not set an email:<br />
<br />
* use the `Account Retrieval Board`<br />
<br />
If you cannot recover your account through email:<br />
<br />
* use the `Account Retrieval Board`<br />
<br />
This is the manual recovery path for account access.<br />
<br />
== PIN retrieval ==<br />
<br />
`Account Retrieval` is also used for forgotten PIN codes.<br />
<br />
If you forgot your PIN code:<br />
<br />
* visit the `Account Retrieval Board`<br />
* make a new topic<br />
* include as much evidence as you can<br />
<br />
== Evidence ==<br />
<br />
For PIN recovery, the listed evidence includes:<br />
<br />
* screenshots<br />
* login history<br />
* other identifying account information<br />
<br />
== Response time ==<br />
<br />
Replies on the `Account Retrieval Board` usually take:<br />
<br />
* <code>3</code> to <code>4</code> days<br />
<br />
== Recovery Notes ==<br />
<br />
* `Account Retrieval` is for manual recovery when email recovery is not possible.<br />
* The same board is used for both account recovery and PIN recovery.<br />
* The required topic format must be used on the board.<br />
* `ARM` is another name used for the `Account Retrieval Board`.<br />
<br />
<!-- CIT-20260430-CATCHUP-START --><br />
== Related notes ==<br />
<br />
<br />
* Account recovery can be done without entering an account name if the player forgot it.<br />
<br />
<!-- CIT-20260430-CATCHUP-END --><br />
<br />
== See also ==<br />
<br />
* [[Password Recovery]]<br />
* [[PIN Code]]<br />
* [[Security Center]]<br />
* [[My History]]<br />
[[Category:Support and Account]]<br />
</div>oldwiki>Jarrah