Account Support - Revision history

Jarrah: 1 revision imported: Clean reupload

2026-10-12T01:25:35Z

1 revision imported: Clean reupload

← Older revision	Revision as of 01:25, 12 October 2026
(No difference)

fixing>CIT Wiki KB Sync: Live KB synchronization, independently reviewed; prepared 11 October 2026.

2026-10-12T00:29:03Z

Live KB synchronization, independently reviewed; prepared 11 October 2026.

← Older revision		Revision as of 00:29, 12 October 2026
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	== Where to go first ==		== Where to go first ==

	<div class="cit-table-scroll">		<div class="cit-table-scroll" style="max-width:100%;overflow-x:auto;">
	{\| class="wikitable"		{\| class="wikitable"
	! Issue		! Issue
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	== Account commands ==		== Account commands ==

	<div class="cit-table-scroll">		<div class="cit-table-scroll" style="max-width:100%;overflow-x:auto;">
	{\| class="wikitable"		{\| class="wikitable"
	! Command		! Command
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	'''Creating a forum account'''		'''Creating a forum account'''

	~~To create a~~ forum account, use:		Open <code>/security > Forum</code>, enter your in-game password to approve the request, and use <code>Create forum account</code>. You can also use:

	<code>/getforumaccount YourIngamePasswordHere</code>		<code>/getforumaccount YourIngamePasswordHere</code>
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	'''Linking an existing forum account'''		'''Linking an existing forum account'''

	To ~~link an existing~~ forum account, press <code>T</code> and use:		Open <code>/security > Forum</code>, enter the forum username and password, and use <code>Link forum account</code>. To unlink it, use <code>Unlink forum account</code> on the same tab. The commands also work; press <code>T</code> and use:

	<code>/linkforumaccount ForumUsername ForumPassword</code>		<code>/linkforumaccount ForumUsername ForumPassword</code>
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	* you cannot recover your account through email		* you cannot recover your account through email
	* you forgot your PIN code		* you forgot your PIN code

			Use the [https://cit.gg/index.php?topic=123320.0 required recovery format] and include ownership proof. You need a forum account to post.

			If you forgot your password and have neither a recovery email nor a forum account, request recovery in <code>#ARM-Ticket</code> on the [https://discord.gg/taHetr3bXA main CIT Discord].

	Replies usually take:		Replies usually take:
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	Staff reply there when they can.		Staff reply there when they can.

	~~== Bug reporting ==~~

	~~In game bugs and glitches should be reported on the:~~

	* `Quality Assurance` board

	~~Board link:~~

	* <code>https://cit.gg/index.php?board=907.0</code>

	== CITBot help ==		== CITBot help ==
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	* [https://cit.gg/index.php?board=907.0 Quality Assurance]		* [https://cit.gg/index.php?board=907.0 Quality Assurance]

	Do not report abusable bugs in public.		Do not report abusable bugs in public. Report them privately to a moderator of the Quality Assurance board; the [https://cit.gg/index.php?topic=63993.0 private bug reporting topic] lists active moderators and instructions.

	== AI support and wiki ==		== AI support and wiki ==
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	You can also open `F1`, stay on the `Help` tab, type your question in the box, and press `Enter` or click `Ask`.		You can also open `F1`, stay on the `Help` tab, type your question in the box, and press `Enter` or click `Ask`.

	The same `F1` panel has `View Wiki` to open the wiki and `Clear Chat` to clear the ~~current bot~~ chat.		The same `F1` panel has `View Wiki` to open the wiki and `Clear Chat` to clear the displayed messages. Clearing the display does not start a new conversation. CITBot can use up to <code>4</code> previous question-and-answer pairs from the last <code>15</code> minutes.

			Check <code>Questions Left</code> below the chat box for your remaining daily questions: <code>100</code> below <code>15</code> playtime hours, <code>50</code> from <code>15</code> to <code>50</code> hours, and <code>20</code> above <code>50</code> hours. CITBot cannot read that counter.

	The CIT Wiki [[Main Page\|main page]] is [https://citwiki.com/index.php/Main_Page https://citwiki.com/index.php/Main_Page].		The CIT Wiki [[Main Page\|main page]] is [https://citwiki.com/index.php/Main_Page https://citwiki.com/index.php/Main_Page].
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	* VPN or proxy use requires over <code>10</code> hours of account playtime. Accounts cannot be registered using a VPN.		* VPN or proxy use requires over <code>10</code> hours of account playtime. Accounts cannot be registered using a VPN.
	* There is a restriction type that only limits sending money to other players.		* There is a restriction type that only limits sending money to other players.
	* ~~The~~ daily ~~playtime~~ cap ~~is <code>8</code>~~ counted ~~hours every <code>24</code> hours, with warnings at <code>5</code>, <code>6</code>, <code>7</code>, and <code>8</code> hours~~.		* There is no daily cap on counted playtime.
	* The <code>Account Security</code> icon is in the <code>X</code> list.		* The <code>Account Security</code> icon is in the <code>X</code> list.
	* Email recovery is available if you need to authorize a new serial for the device whitelist.		* Email recovery is available if you need to authorize a new serial for the device whitelist.
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	* CIT browser supported examples include <code>cit.gg</code>, <code>youtube.com</code>, and other domains allowed in browser settings; blocked or unsupported sites may not open in the in game browser.		* CIT browser supported examples include <code>cit.gg</code>, <code>youtube.com</code>, and other domains allowed in browser settings; blocked or unsupported sites may not open in the in game browser.
	* Forum account registration is done in game, and the forum <code>Register</code> button gives details when not logged in.		* Forum account registration is done in game, and the forum <code>Register</code> button gives details when not logged in.
	* The in game ~~web~~ browser asks ~~players~~ to ~~whitelist~~ website dependencies ~~when needed~~.		* The in-game browser asks permission to load website dependencies in <code>Website requests</code>. Choose <code>Allow</code> or <code>Deny</code>, and optionally <code>Remember decision</code>. Do not enter sensitive information on untrusted websites.

	<!-- CIT-20260430-CATCHUP-END -->		<!-- CIT-20260430-CATCHUP-END -->
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	== Related commands ==		== Related commands ==

	<div class="cit-table-scroll">		<div class="cit-table-scroll" style="max-width:100%;overflow-x:auto;">
	{\| class="wikitable"		{\| class="wikitable"
	! Command		! Command
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	== Login lock and recovery ==		== Login lock and recovery ==

			The login panel has <code>Automatic Login</code> beside <code>Remember Username</code> and <code>Remember Password</code>. When enabled, it starts a <code>3</code>-second countdown that you can cancel before it logs you in.

	After `10` incorrect password attempts, the account is locked for `24` hours. Use `Forgot my password` and email recovery if you know the account email. If the account has no recovery email, use the [[Account Retrieval]] board.		After `10` incorrect password attempts, the account is locked for `24` hours. Use `Forgot my password` and email recovery if you know the account email. If the account has no recovery email, use the [[Account Retrieval]] board.
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	Use `/security > Device Whitelist` to control which MTA serials may access the account. Add one serial per line. Use `Add current device` for the computer you are using, or type `serial` in `F8` on another computer and add that value.		Use `/security > Device Whitelist` to control which MTA serials may access the account. Add one serial per line. Use `Add current device` for the computer you are using, or type `serial` in `F8` on another computer and add that value.

	If a new serial needs authorization and you cannot add it normally, use the linked recovery email.		If a new serial needs authorization and you cannot add it normally, use the linked recovery email. Account Recovery Managers can assist if the whitelist makes your account inaccessible. A blank whitelist allows any serial to log in.
	<!-- /CIT-20260826-KB-CATCHUP -->		<!-- /CIT-20260826-KB-CATCHUP -->

Jarrah: 1 revision imported: Clean reupload

2026-09-29T10:55:38Z

1 revision imported: Clean reupload

← Older revision	Revision as of 10:55, 29 September 2026
(No difference)

fixing>CIT Wiki Translation: English wiki fixes proven against the Live KB

2026-09-29T05:29:31Z

English wiki fixes proven against the Live KB

← Older revision		Revision as of 05:29, 29 September 2026
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	* The daily playtime cap is <code>8</code> counted hours every <code>24</code> hours, with warnings at <code>5</code>, <code>6</code>, <code>7</code>, and <code>8</code> hours.		* The daily playtime cap is <code>8</code> counted hours every <code>24</code> hours, with warnings at <code>5</code>, <code>6</code>, <code>7</code>, and <code>8</code> hours.
	* The <code>Account Security</code> icon is in the <code>X</code> list.		* The <code>Account Security</code> icon is in the <code>X</code> list.
	* ~~Device~~ whitelist ~~email recovery exists~~.		* Email recovery is available if you need to authorize a new serial for the device whitelist.
	* Use <code>/unlinkforumaccount</code> to unlink the game account from the linked forum account.		* Use <code>/unlinkforumaccount</code> to unlink the game account from the linked forum account.
	* Account recovery can be done without entering an account name if the player forgot it.		* Account recovery can be done without entering an account name if the player forgot it.
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	* If email recovery fails, request manual recovery through the [https://cit.gg/index.php?board=459.0 Account Retrieval Board].		* If email recovery fails, request manual recovery through the [https://cit.gg/index.php?board=459.0 Account Retrieval Board].

	~~== Vehicle reflection errors ==~~

	For a vehicle reflection shader error, set <code>Car Reflection Shader</code> under <code>/settings > Graphics > VISUAL EFFECTS</code> to <code>999</code>, which disables the effect. If the error continues with the effect disabled, ask for help on the [https://cit.gg/index.php?board=15.0 General Support / Questions] board.

	== Gifts and refunds ==		== Gifts and refunds ==

Jarrah: 1 revision imported: Clean reupload

2026-09-28T14:15:57Z

1 revision imported: Clean reupload

← Older revision	Revision as of 14:15, 28 September 2026
(No difference)

oldwiki>CIT Wiki Translation: English fixes found while translating the wiki into Vietnamese and Russian (checked against Bot/Live KB)

2026-09-28T14:03:41Z

English fixes found while translating the wiki into Vietnamese and Russian (checked against Bot/Live KB)

Jarrah: 1 revision imported: Clean reupload

2026-09-24T08:41:34Z

1 revision imported: Clean reupload

← Older revision	Revision as of 08:41, 24 September 2026
(No difference)

oldwiki>CIT Wiki Translation: Reviewed Spanish S01-S23 cumulative

2026-09-24T02:20:47Z

Reviewed Spanish S01-S23 cumulative

← Older revision		Revision as of 02:20, 24 September 2026
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	== Extra account notes ==		== Extra account notes ==

	* Players are notified when a ~~report~~ is made against them and on each login until they reply.		* Players are notified when a player complaint is made against them and on each login until they reply.
	* VPN or proxy use requires over <code>10</code> hours of account playtime. Accounts cannot be registered using a VPN.		* VPN or proxy use requires over <code>10</code> hours of account playtime. Accounts cannot be registered using a VPN.
	* There is a restriction type that only limits sending money to other players.		* There is a restriction type that only limits sending money to other players.
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	\| Links a forum account using the forum username and password.		\| Links a forum account using the forum username and password.
	\|-		\|-
	\| <code>/recentlogins</code>		\| <code>/security</code> (formerly <code>/recentlogins</code>)
	\| ~~Shows~~ the ~~name~~, ~~IP, and serial of~~ recent account logins ~~to your account~~.		\| Opens the Security Center, where the <code>Logins</code> tab shows recent account logins. Recent Logins is also available through <code>X</code> then <code>My Options</code>.
	\|}		\|}
	</div>		</div>
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	Players cannot permanently delete an in-game CIT account. Banned accounts do not appear on website statistics pages, although aggregate records can remain unchanged.		Players cannot permanently delete an in-game CIT account. Banned accounts do not appear on website statistics pages, although aggregate records can remain unchanged.

	For MTA anti-cheat error `95 AC`, restart MTA first. If it continues, report the exact error with a screenshot on the General Support / Questions forum board. For a vehicle reflection shader error, ~~restart MTA and reinstall it if~~ the ~~problem~~ continues.		For MTA anti-cheat error `95 AC`, restart MTA first. If it continues, report the exact error with a screenshot on the General Support / Questions forum board. For a vehicle reflection shader error, set <code>Car Reflection Shader</code> under <code>/settings > Graphics > VISUAL EFFECTS</code> to <code>999</code>. If the error continues with the effect disabled, ask for help on the [https://cit.gg/index.php?board=15.0 General Support / Questions] board.

	== Account deletion ==		== Account deletion ==
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	== Refund and email limits ==		== Refund and email limits ==

	* ~~Rule <code>3</code> does not provide a refund when~~ someone gives away an account or in game items and later loses them.		* If someone gives away an account or in game items and later loses them, they are not refunded.
	* ~~Outlook may block CIT~~ recovery ~~email. If the message does not arrive~~, ~~use another email provider or~~ request manual recovery through the [https://cit.gg/index.php?board=459.0 Account Retrieval Board].		* If email recovery fails, request manual recovery through the [https://cit.gg/index.php?board=459.0 Account Retrieval Board].

	== Vehicle reflection errors ==		== Vehicle reflection errors ==

	For a shader error, ~~disable the affected shader in~~ <code>~~/settings > Graphics~~</code>~~, then reconnect. Check the matching options~~ under <code>VISUAL EFFECTS</code> ~~and~~ <code>~~MODELS & TEXTURES~~</code>.		For a vehicle reflection shader error, set <code>Car Reflection Shader</code> under <code>/settings > Graphics > VISUAL EFFECTS</code> to <code>999</code>. If the error continues with the effect disabled, ask for help on the [https://cit.gg/index.php?board=15.0 General Support / Questions] board.

	== Gifts and refunds ==		== Gifts and refunds ==

Jarrah: 1 revision imported: Clean reupload

2026-09-21T07:32:12Z

1 revision imported: Clean reupload

← Older revision	Revision as of 07:32, 21 September 2026
(No difference)

oldwiki>CIT Wiki KB Sync: Current Live KB facts and controls, prepared 2026-09-21

2026-09-21T07:25:32Z

Current Live KB facts and controls, prepared 2026-09-21

← Older revision		Revision as of 07:25, 21 September 2026
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	For a shader error, disable the affected shader in <code>/settings > Graphics</code>, then reconnect. Check the matching options under <code>VISUAL EFFECTS</code> and <code>MODELS & TEXTURES</code>.		For a shader error, disable the affected shader in <code>/settings > Graphics</code>, then reconnect. Check the matching options under <code>VISUAL EFFECTS</code> and <code>MODELS & TEXTURES</code>.

			== Gifts and refunds ==

			If you give away your account or in game items and then lose them, they are not refunded.

	== See also ==		== See also ==

← Older revision		Revision as of 14:03, 28 September 2026
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	In game bugs and glitches should be reported on the:		In game bugs and glitches should be reported on the:

	* `~~In-game Bug Board~~`		* `Quality Assurance` board

	Board link:		Board link:
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	* VPN or proxy use requires over <code>10</code> hours of account playtime. Accounts cannot be registered using a VPN.		* VPN or proxy use requires over <code>10</code> hours of account playtime. Accounts cannot be registered using a VPN.
	* There is a restriction type that only limits sending money to other players.		* There is a restriction type that only limits sending money to other players.
	* The daily playtime cap of <code>8</code> counted hours every <code>24</code> hours ~~and~~ warnings at <code>5</code>, <code>6</code>, <code>7</code>, and <code>8</code> hours.		* The daily playtime cap is <code>8</code> counted hours every <code>24</code> hours, with warnings at <code>5</code>, <code>6</code>, <code>7</code>, and <code>8</code> hours.
	* The <code>Account Security</code> icon is in the <code>X</code> list.		* The <code>Account Security</code> icon is in the <code>X</code> list.
	* Device whitelist email recovery exists.		* Device whitelist email recovery exists.
	* <code>/unlinkforumaccount</code> to unlink the game account from the linked forum account.		* Use <code>/unlinkforumaccount</code> to unlink the game account from the linked forum account.
	* Account recovery can be done without entering an account name if the player forgot it.		* Account recovery can be done without entering an account name if the player forgot it.
	* CIT browser supported examples include <code>cit.gg</code>, <code>youtube.com</code>, and other domains allowed in browser settings; blocked or unsupported sites may not open in the in game browser.		* CIT browser supported examples include <code>cit.gg</code>, <code>youtube.com</code>, and other domains allowed in browser settings; blocked or unsupported sites may not open in the in game browser.
	* Forum account ~~registration lookup forum~~ registration is done in game and the forum <code>Register</code> button gives details when not logged in.		* Forum account registration is done in game, and the forum <code>Register</code> button gives details when not logged in.
	* The in game web browser asks players to whitelist website dependencies when needed.		* The in game web browser asks players to whitelist website dependencies when needed.

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	Players cannot permanently delete an in-game CIT account. Banned accounts do not appear on website statistics pages, although aggregate records can remain unchanged.		Players cannot permanently delete an in-game CIT account. Banned accounts do not appear on website statistics pages, although aggregate records can remain unchanged.

	For MTA anti-cheat error `95 AC`, restart MTA first. If it continues, report the exact error with a screenshot on the General Support / Questions forum board. For a vehicle reflection shader error, set <code>Car Reflection Shader</code> under <code>/settings > Graphics > VISUAL EFFECTS</code> to <code>999</code>. If the error continues with the effect disabled, ask for help on the [https://cit.gg/index.php?board=15.0 General Support / Questions] board.		For MTA anti-cheat error `95 AC`, restart MTA first. If it continues, report the exact error with a screenshot on the General Support / Questions forum board. For a vehicle reflection shader error, set <code>Car Reflection Shader</code> under <code>/settings > Graphics > VISUAL EFFECTS</code> to <code>999</code>, which disables the effect. If the error continues with the effect disabled, ask for help on the [https://cit.gg/index.php?board=15.0 General Support / Questions] board.

	== Account deletion ==		== Account deletion ==
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	== Vehicle reflection errors ==		== Vehicle reflection errors ==

	For a vehicle reflection shader error, set <code>Car Reflection Shader</code> under <code>/settings > Graphics > VISUAL EFFECTS</code> to <code>999</code>. If the error continues with the effect disabled, ask for help on the [https://cit.gg/index.php?board=15.0 General Support / Questions] board.		For a vehicle reflection shader error, set <code>Car Reflection Shader</code> under <code>/settings > Graphics > VISUAL EFFECTS</code> to <code>999</code>, which disables the effect. If the error continues with the effect disabled, ask for help on the [https://cit.gg/index.php?board=15.0 General Support / Questions] board.

	== Gifts and refunds ==		== Gifts and refunds ==