Jarrah: Add missing category tags

2026-04-19T19:49:06Z

Add missing category tags

← Older revision		Revision as of 19:49, 19 April 2026
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	* account access		* account access
	* forum account setup		* forum account setup
	* password and email changes		* [[Password and Email\|password and email]] changes
	* login-history checks		* login-history checks
	* password recovery		* password recovery
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	That panel also has:		That panel also has:

	* `Send this message only to CIT staff`		* `Send this message only to [[CIT Staff\|CIT staff]]`

	This is for serious or urgent problems, not normal questions.		This is for serious or urgent problems, not normal questions.
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	* [[CIT Forum]]		* [[CIT Forum]]
	* [[Discord]]		* [[Discord]]
			[[Category:Support and Account]]

Jarrah: Created page with "= Account Support = '''Account Support''' covers help entry points, account access, forum account setup, security, recovery, and staff-contact tools in CIT. == Overview == `Account Support` is the part of CIT that helps with: * getting help in game * account access * forum account setup * password and email changes * login-history checks * password recovery * PIN recovery * bug reporting * serious admin contact == Help entry points == If you need help in CIT, you c..."

2026-04-19T05:20:28Z

Created page with "= Account Support = '''Account Support''' covers help entry points, account access, forum account setup, security, recovery, and staff-contact tools in CIT. == Overview == `Account Support` is the part of CIT that helps with: * getting help in game * account access * forum account setup * password and email changes * login-history checks * password recovery * PIN recovery * bug reporting * serious admin contact == Help entry points == If you need help in CIT, you c..."

New page

= Account Support =

'''Account Support''' covers help entry points, account access, forum account setup, security, recovery, and staff-contact tools in CIT.

== Overview ==

`Account Support` is the part of CIT that helps with:

* getting help in game
* account access
* forum account setup
* password and email changes
* login-history checks
* password recovery
* PIN recovery
* bug reporting
* serious admin contact

== Help entry points ==

If you need help in CIT, you can use:

* <code>F1</code>
* <code>/info</code>
* <code>J</code> then `Support`
* `[[Support Chat]]`
* the `CIT` forum
* the `CIT` Discord

`F1` and <code>/info</code> open the help and [[rules]] panel.

If your question still is not answered clearly:

* use `J > Support`
* use <code>/sup [question]</code>
* ask on the forum `Support` board

== Forum accounts ==

CIT has both in-game accounts and forum accounts.

=== Creating a forum account ===

To create a forum account, use:

<code>/getforumaccount YourIngamePasswordHere</code>

This creates a forum account with:

* your in-game account name
* your in-game password at the time of creation

After logging in, set your email correctly because you need to verify it with a code sent there.

=== Linking an existing forum account ===

To link an existing forum account, press <code>T</code> and use:

<code>/linkforumaccount ForumUsername ForumPassword</code>

`ForumUsername` means your forum username, not your display name.

=== Forum account limits ===

Forum account limits are:

* only `1` forum account can be created per computer
* if you delete that forum account, you cannot create another one

Changing your forum password does not change your in-game password.

Changing your in-game password does not change your forum password.

== Account limits ==

CIT account limits are:

* up to `6` in-game accounts
* only `1` forum account

Account sharing is not allowed.

If your PC has already been the last device used to log into `6` accounts, you cannot log into another account from that PC.

If this locks out your main account, you can request a one-time exception by listing the `6` accounts you want to keep using.

== Security Center ==

The `Security Center` is used for account-security features such as:

* password changes
* email changes
* login history

=== Changing your password ===

To change your password, use:

<code>/security</code>

Then go to:

* `Password`

Enter:

* your current password
* your new password

=== Changing or linking your email ===

To change or link your email, use:

<code>/changeemail <old_email> <new_email> <account_password></code>

You can also open:

* the `Email` section in the `Security Center`

If you do not have an old email, use:

* <code>none</code>

=== Email case sensitivity ===

Emails are case-sensitive in CIT for recovery purposes.

The exact capitalization matters.

=== Login history ===

To check your login history, open the `Security Center` and check:

* `Logins`

In login history:

* green entries are your current device
* red entries are different serials

== Password recovery ==

If you forgot your password, the normal recovery flow is:

# reconnect or use <code>/reconnect</code>
# click `Forgot my password`
# enter your email
# wait for the recovery code
# use the code to reset your password

If this works, you do not need manual recovery.

== Account Retrieval Board ==

The `Account Retrieval Board` is used for manual account and PIN recovery when normal email recovery cannot be used.

It is also called:

* `ARM`

Board link:

* <code>https://cit.gg/index.php?board=459.0</code>

=== When to use it ===

Use the `Account Retrieval Board` if:

* you forgot your password and did not set an email
* you cannot recover your account through email
* you forgot your PIN code

Replies usually take:

* `3` to `4` days

== PIN recovery ==

If you forgot your PIN code:

* go to the `Account Retrieval Board`
* make a new topic
* include as much evidence as you can

Evidence can include:

* screenshots
* login history
* other identifying account information

== My History ==

To open your full account history, use:

<code>/myhistory</code>

Your full account history is stored locally in:

* <code>mods > deathmatch > priv > 53B4C5 > CITmyHistory</code>

If that local file is deleted:

* it cannot be recovered

== Serious admin contact ==

If you have a serious or urgent problem, use:

<code>/cad <message></code>

You can also:

* press <code>J</code>
* choose `Contact Admin`

That panel also has:

* `Send this message only to CIT staff`

This is for serious or urgent problems, not normal questions.

== Staff tickets ==

To send a ticket to staff, use:

<code>/staffticket</code>

Then:

* type your question in the GUI
* send it

Staff reply there when they can.

== Bug reporting ==

In-game bugs and glitches should be reported on the:

* `In-game Bug Board`

Board link:

* <code>https://cit.gg/index.php?board=907.0</code>

== CITBot help ==

`CITBot` is the AI assistant for the CIT server.

It answers questions using the CIT knowledge base.

To ask `CITBot` a question:

* open <code>F1</code>
* stay on the `Help` tab
* type your question
* press `Enter` or click `Ask`

The same `F1` panel also has:

* `View Wiki`
* `Clear Chat`

`CITBot` can use context from the current chat, but it works best when each question includes enough context on its own.

== Notes ==

* `F1` and <code>/info</code> are the main help-panel entry points.
* `J > Support` is one of the main in-game support entry points.
* <code>/security</code> and <code>/changeemail</code> are the main account-security commands.
* <code>/myhistory</code> opens your full local account history.
* The `Account Retrieval Board` is for manual recovery when normal email recovery is not possible.

== See also ==

* [[Security Center]]
* [[Password Recovery]]
* [[PIN Code]]
* [[Account Retrieval]]
* [[CITBot]]
* [[Help Panel (F1)]]
* [[CIT Forum]]
* [[Discord]]

Account Support - Revision history

Jarrah: Add missing category tags