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{{#seo:
|title=Account Support - CIT Wiki
|description=CIT account support routes for email changes, forum unlinking, Contact Admin, recovery, bugs, and longer support follow up.
}}

= Account Support =

'''Account Support''' covers help entry points, account access, forum account setup, security, recovery, and staff contact tools in CIT.


== Where to go first ==

<div class="cit-table-scroll">
{| class="wikitable"
! Issue
! Use
! Notes
|-
| Normal gameplay question
| <code>J > Support</code> or <code>/sup [question]</code>
| Use this first for quick in game help.
|-
| Serious or urgent staff issue
| <code>/cad <text></code> or <code>J > Contact Admin</code>
| Contact Admin is for serious issues, not normal chat.
|-
| Long support follow up
| [https://cit.gg/index.php?board=15.0 General Support / Questions]
| Use this when the problem needs screenshots, video, or written follow up.
|-
| Bug or glitch
| [https://cit.gg/index.php?board=907.0 Quality Assurance]
| Use a clear explanation and screenshots or video. Do not report abusable bugs in public.
|-
| Account recovery
| [https://cit.gg/index.php?board=459.0 Account Retrieval Board]
| Manual replies usually take about <code>3</code> to <code>4</code> days.
|}
</div>
== Account commands ==

<div class="cit-table-scroll">
{| class="wikitable"
! Command
! Use
! Notes
|-
| <code>/changeemail <old_email> <new_email> <account_password></code>
| Changes or links your email.
| Use <code>none</code> if there is no old email.
|-
| <code>/unlinkforumaccount</code>
| Unlinks your game account from the linked forum account.
| This is only for the linked forum account.
|-
| <code>/cad <text></code>
| Sends a Contact Admin message from the <code>J</code> chat interface.
| Use it for serious or urgent problems.
|-
| <code>/ask</code>
| Opens AI support.
| Use it when you need wiki style help in game.
|}
</div>


== Support areas ==
`Account Support` is the part of CIT that helps with:

* getting help in game
* account access
* forum account setup
* [[Password and Email|password and email]] changes
* login history checks
* password recovery
* PIN recovery
* [[Quality Assurance|bug reporting]]
* serious admin contact

== Help entry points ==

If you need help in CIT, you can use:

* <code>F1</code>
* <code>/info</code>
* <code>J</code> then `Support`
* `[[Support Chat]]`
* [[CIT Forum|the CIT Forum]]
* the `CIT` Discord

`F1` and <code>/info</code> open the help and [[rules]] panel.

If your question still is not answered clearly:

* use `J > Support`
* use <code>/sup [question]</code>
* ask on the [[General Support / Questions]] board

== Forum accounts ==

CIT has both in game accounts and forum accounts.

'''Creating a forum account'''

To create a forum account, use:

<code>/getforumaccount YourIngamePasswordHere</code>

This creates a forum account with:

* your in game account name
* your in game password at the time of creation

After logging in, set your email correctly because you need to verify it with a code sent there.

'''Linking an existing forum account'''

To link an existing forum account, press <code>T</code> and use:

<code>/linkforumaccount ForumUsername ForumPassword</code>

`ForumUsername` means your forum username, not your display name.

'''Forum account limits'''

Forum account limits are:

* only `1` forum account can be created per computer
* if you delete that forum account, you cannot create another one

Changing your forum password does not change your in game password.

Changing your in game password does not change your forum password.

== Account limits ==

CIT account limits are:

* up to `6` in game accounts
* only `1` forum account

Account sharing is not allowed.

If your PC has already been the last device used to log into `6` accounts, you cannot log into another account from that PC.

If this locks out your main account, you can request a one time exception by listing the `6` accounts you want to keep using.

== Security Center ==

The `Security Center` is used for account security features such as:

* password changes
* email changes
* login history

'''Changing your password'''

To change your password, use:

<code>/security</code>

Then go to:

* `Password`

Enter:

* your current password
* your new password

'''Changing or linking your email'''

To change or link your email, use:

<code>/changeemail <old_email> <new_email> <account_password></code>

You can also open:

* the `Email` section in the `Security Center`

If you do not have an old email, use:

* <code>none</code>

'''Email case sensitivity'''

Emails are case sensitive in CIT for recovery purposes.

The exact capitalization matters.

'''Login history'''

To check your login history, open the `Security Center` and check:

* `Logins`

In login history:

* green entries are your current device
* red entries are different serials

== Password recovery ==

If you forgot your password, the normal recovery flow is:

# reconnect or use <code>/reconnect</code>
# click `Forgot my password`
# enter your email
# wait for the recovery code
# use the code to reset your password

If this works, you do not need manual recovery.

== Account Retrieval Board ==

The `Account Retrieval Board` is used for manual account and PIN recovery when normal email recovery cannot be used.

It is also called:

* `ARM`

Board link:

* <code>https://cit.gg/index.php?board=459.0</code>

'''When to use it'''

Use the `Account Retrieval Board` if:

* you forgot your password and did not set an email
* you cannot recover your account through email
* you forgot your PIN code

Replies usually take:

* `3` to `4` days

== PIN recovery ==

If you forgot your PIN code:

* go to the `Account Retrieval Board`
* make a new topic
* include as much evidence as you can

Evidence can include:

* screenshots
* login history
* other identifying account information

== My History ==

To open your full account history, use:

<code>/myhistory</code>

Your full account history is stored locally in:

* <code>mods > deathmatch > priv > 53B4C5 > CITmyHistory</code>

If that local file is deleted:

* it cannot be recovered

== Serious admin contact ==

If you have a serious or urgent problem, use:

<code>/cad <text></code>

You can also:

* press <code>J</code>
* choose `Contact Admin`

That panel also has:

* `Send this message only to [[CIT Staff|CIT staff]]`

This is for serious or urgent problems, not normal questions.

== Staff tickets ==

To send a ticket to staff, use:

<code>/staffticket</code>

Then:

* type your question in the GUI
* send it

Staff reply there when they can.

== Bug reporting ==

In game bugs and glitches should be reported on the:

* `In-game Bug Board`

Board link:

* <code>https://cit.gg/index.php?board=907.0</code>

== CITBot help ==

`CITBot` is the AI assistant for the CIT server.

It answers common CIT help questions.

To ask `CITBot` a question:

* open <code>F1</code>
* stay on the `Help` tab
* type your question
* press `Enter` or click `Ask`

The same `F1` panel also has:

* `View Wiki`
* `Clear Chat`

`CITBot` can use context from the current chat, but it works best when each question includes enough context on its own.

== Support notes ==
* `F1` and <code>/info</code> are the main help panel entry points.
* `J > Support` is one of the main in game support entry points.
* <code>/security</code> and <code>/changeemail</code> are the main account security commands.
* <code>/myhistory</code> opens your full local account history.
* The `Account Retrieval Board` is for manual recovery when normal email recovery is not possible.

== Bug reports ==
Use the [[Quality Assurance]] board for reproducible bug reports.

Board link:

* [https://cit.gg/index.php?board=907.0 Quality Assurance]

Do not report abusable bugs in public.

== AI support and wiki ==
Use `/ask` in game to open AI support.

You can also open `F1`, stay on the `Help` tab, type your question in the box, and press `Enter` or click `Ask`.

The same `F1` panel has `View Wiki` to open the wiki and `Clear Chat` to clear the current bot chat.

The CIT Wiki [[Main Page|main page]] is [https://citwiki.com/index.php/Main_Page https://citwiki.com/index.php/Main_Page].


== Extra account notes ==

* Players are notified when a report is made against them and on each login until they reply.
* VPN can be used, but players cannot register on VPN or log into accounts under <code>10</code> hours while using VPN.
* There is a restriction type that only limits sending money to other players.
* The daily playtime cap of <code>8</code> counted hours every <code>24</code> hours and warnings at <code>5</code>, <code>6</code>, <code>7</code>, and <code>8</code> hours.
* The <code>Account Security</code> icon is in the <code>X</code> list.
* Device whitelist email recovery exists.
* <code>/unlinkforumaccount</code> to unlink the game account from the linked forum account.
* Account recovery can be done without entering an account name if the player forgot it.
* CIT browser supported examples include <code>cit.gg</code>, <code>youtube.com</code>, and other domains allowed in browser settings; blocked or unsupported sites may not open in the in game browser.
* Forum account registration lookup forum registration is done in game and the forum <code>Register</code> button gives details when not logged in.
* The in game web browser asks players to whitelist website dependencies when needed.



== Official guide and account topics ==

Useful official topics:

* [https://cit.gg/index.php?topic=158399.0 CIT Guide]
* [https://cit.gg/index.php?topic=209897 Guide feedback topic]
* [https://cit.gg/index.php?topic=402375.0 Multiple account login exception topic]

If your PC has already been the last device used to log into `6` accounts, CIT blocks more account logins from that PC. If this locked out your main account, request a one time exception and list the `6` accounts you want to keep using.


== Related commands ==

<div class="cit-table-scroll">
{| class="wikitable"
! Command
! Use
|-
| <code>/confirmemail <code></code>
| Confirms the code you get when you request to change your email.
|-
| <code>/getforumaccount <password></code>
| Creates a forum account using your in-game password.
|-
| <code>/linkforumaccount <username> <password></code>
| Links a forum account using the forum username and password.
|-
| <code>/recentlogins</code>
| Shows the name, IP, and serial of recent account logins to your account.
|}
</div>


== See also ==

* [[Security Center]]
* [[Password Recovery]]
* [[PIN Code]]
* [[Account Retrieval]]
* [[CITBot]]
* [[Help Panel (F1)]]
* [[CIT Forum]]
* [[Discord]]
[[Category:Support and Account]]

Account Support - Revision history

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