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{{#seo:
|title=Complaints - CIT Wiki
|description=How to report players, use /report and /reports, submit forum complaints, and keep evidence for CIT reports.
}}

= Complaints =

'''Complaints''' are forum reports used to report players or forum users for rule breaking in CIT.

This page explains what the complaints board is for, when to use it, what can and cannot be reported there, how to prepare evidence, and which format to use.


== Where to report ==

<div class="cit-table-scroll">
{| class="wikitable"
! Need
! Use
! Notes
|-
| Report a player in game
| <code>/report</code> or <code>/reports</code>
| <code>/report</code> opens the report GUI and takes an automatic screenshot. <code>/reports</code> opens the same GUI without automatically taking one.
|-
| Report with your own proof
| <code>/reports</code>
| Upload proof first, then paste the link into the <code>Proof</code> field.
|-
| Forum complaint
| [https://cit.gg/index.php?board=251.0 Complaints board]
| Upload screenshot or video, read the sticky topics, and use the required format.
|-
| Bug or glitch
| [https://cit.gg/index.php?board=907.0 Quality Assurance]
| Do not report abusable bugs in public.
|}
</div>
'''Quick evidence rules'''
* `/report` includes the last `30` chatbox lines.
* `/report` takes an automatic screenshot unless you use `/report noss`.
* Reporters must keep complaint evidence available until the appeal grace period ends.


== Complaint use ==

The complaints board is mainly used to:

* report in game rule breaking
* report forum rule breaking
* submit cases with proof for staff review

It is not used for every type of issue. Some matters must be sent to other boards instead.

The two main forum topics for this system are:

* [https://cit.gg/index.php?topic=166420.0 Board Rules and Format]
* [https://cit.gg/index.php?topic=166419.0 Guidelines on Valid / Invalid Complaints]

== What the complaints board is for ==

You can use the complaints board to:

* report a player for breaking server rules
* report a forum user for breaking forum rules
* report serious offences with proper evidence

You may also be directed to:

* `Community Arbitration` in some cases
* a separate board for abuse of administrative power

== Complaints in other languages ==

There are complaints boards for other languages, including:

* `Spanish`
* `Arabic`
* `Turkish`
* `Russian`

== What you cannot post there ==

Do not use the complaints board for:

* forgot password complaints
* ban appeals
* punishment appeals
* account recovery requests
* normal support questions

These should go to their proper place instead.

== Main complaint rules ==

When posting a complaint, follow these main rules:

* use the full complaint format
* provide proof
* keep the full conversation if the case is about flaming, trolling, or similar behaviour
* do not edit screenshots
* do not modify logs
* keep your evidence available until the appeal grace period is over
* use a permanent upload site for evidence

Recommended evidence hosting includes:

* `YouTube` for videos
* `FreeImage` for pictures

== Evidence rules ==

Proof is required for complaints.

Accepted proof may include:

* screenshots
* videos
* quotes
* links to forum posts
* logs when appropriate

Pictures are preferred over logs in many cases.

Important evidence rules:

* screenshots should be full screen
* do not crop screenshots
* do not hide parts with black boxes
* do not add red boxes or other edits
* do not modify logs

If your complaint is about flaming, trolling, or similar behaviour:

* post the full conversation or full argument

If the case is about health bug or network trouble:

* screenshots are not enough
* record a video instead

If the case is about exploiting lag or abnormal [[damage]]:

* use <code>/debugplayerdamage</code>
* use <code>/shownetstat</code>
* use <code>/ping player</code> when needed

== Complaint time limits ==

Do not wait too long before making a complaint.

Time limits are:

* minor offences: no longer than `3` days
* major offences: no longer than `3` weeks

== Who is allowed to reply ==

The following people are normally allowed to reply in complaints:

* the complainant
* the accused
* staff members

If the accused cannot defend themselves:

* one other person may reply on their behalf

Only one representative is allowed.

If nobody from staff has posted in a complaint for `48` hours:

* anyone may reply, as long as the reply is not useless

== Basic things that can make a complaint invalid ==

A complaint may be denied or locked if:

* you did not use the format
* you did not provide evidence
* your evidence is not sufficient
* you edited screenshots or logs
* you report something that cannot be reported
* you got banned or muted while your open complaint still needs input from you
* you took too long to post the complaint
* you broke forum rules in your complaint
* you reported the wrong type of issue to the board

== Important restrictions ==

Some situations are specifically not valid for normal complaints.

These include cases such as:

* reporting your own group member for minor internal matters
* complaining because you accidentally sent money to someone
* complaining after attempting an unguaranteed transfer
* reporting small or trivial local chat one time insults
* reporting for FMSG unless it is another server advertisement or a very serious offence

== Contacting staff vs forum complaints ==

Some issues are better handled in game first.

For example:

* impersonation of group or squad tags should usually be reported to online staff first because it is faster
* health bug abuse should be reported to online staff first if staff are online
* repeated disruptive behaviour can sometimes be handled by staff directly if they are present

The forum complaints board is mainly for cases where:

* proper forum review is needed
* punishment needs proof and staff review
* in game staff were not available
* the accused must be allowed to defend themselves

== Valid and invalid complaints topic ==

The `Guidelines on Valid / Invalid Complaints` topic explains many common rule breaking situations and how they are treated.

It is meant to clarify frequent cases, but it does not list every punishable situation.

A situation can still be punishable even if it is not listed there.

You are not allowed to claim that something is automatically not punishable just because it is not listed in that topic.

== Main complaint categories ==

The valid and invalid complaints guidelines are organized into these main sections:

* `Disruptive Behaviour`
* `General chat misuse and mutable codes`
* `[[Cheating]]/Exploiting/Scamming`
* `Miscellaneous offences`
* `LV Complaints`
* `Group/Squad Stuff`

'''Disruptive Behaviour'''
Disruptive behaviour means making someone else's gameplay uncomfortable through actions or repeated harassment.

Punishments can range from:

* mutes
* bans

depending on the seriousness of the case.

'''Griefing'''

Griefing is disruptive behaviour through actions instead of words.

Examples include:

* repeatedly punching, shooting, or ramming players just to annoy them
* blocking players in combat or [[events]] to give unfair advantage
* obstructing entrances, [[vehicles]], or players
* moving players out of safe zones to get them killed
* crashing [[aircraft]] into someone doing an armed robbery
* using jetpack to reach an inaccessible area and then switching to [[gangster]]

'''Misconduct'''

Misconduct is misuse of special perks or systems to cause disturbance.

Examples include:

* using speaker features like <code>/streamurl</code> to annoy others
* refusing to stop disturbing an event with sounds
* playing obviously inappropriate or disgusting audio or video
* repeatedly using unacceptable names
* using protected tags
* placing [[barriers]] to block access or create unfair advantage
* using vehicles or other untouchable objects to block access

'''Impersonation'''

Impersonation includes:

* impersonating current staff
* impersonating former staff
* impersonating ICM members
* impersonating protected group or squad tags

'''Cyberbullying'''

Cyberbullying includes:

* mocking a player's real life appearance
* using social media details to attack someone
* threatening players to withdraw complaints

'''Sabotage'''

Sabotage means knowingly acting against a party to damage them or prevent success.

Examples include:

* harming a group on purpose
* kicking `3+` members from a group for no valid reason in order to hurt the group

'''Wasting staff time'''

This includes:

* intentionally annoying staff
* wasting a staff member's time
* submitting many invalid cases
* interfering while staff are handling something

'''General chat misuse and mutable codes'''
This section covers many mute related offences.

'''Non-English in English only chat'''

A small one time occurrence is usually not enough for a forum report.

Repeated full conversations in public English only chats may be reportable, especially if no staff were available.

'''General misuse, spam, or flooding'''

Do not report simple spam on forum unless:

* it was very excessive
* it was extreme
* no staff were available

Examples include:

* spam strings
* repeated useless commands
* copy pasting annoying logs into public chat

'''Highly or multi abusive language'''

This includes stronger offensive insults directed at real players, [[groups]], or organizations.

'''Religious or political arguing or provoking'''

Starting, fuelling, insulting, or provoking through religious or political arguments is not allowed.

'''Provoking or trolling'''

Provoking or trolling players, groups, [[squads]], or community teams is punishable.

Provoking groups in main chat may be treated differently than doing it in `super advert`.

'''Real life identity insults'''

This includes insults directed at:

* age
* family
* life choices
* life circumstances

'''Racial insults'''

Racial insults are punishable.

'''Homophobic insults'''

Homophobic insults are punishable.

'''Cyberbullying campaign'''

This includes:

* repeated harassment
* spreading lies
* telling someone to harm themselves or others

'''Threatening real life violence or crime'''

Threats of real life violence or crime are punishable.

'''Advertising another MTA server'''

Mentioning a server name or IP is not automatically punishable unless:

* you promote it
* you ask players to join it

'''Illegal content and private data sharing'''

Minor and major illegal content, and minor and major private data sharing, are also covered under mutable code offences.

'''Intending to cause drama'''

This includes repeated pointless arguments or useless negative comments made to cause drama.

'''Cheating, exploiting, and scamming'''
'''Cheating'''

Cheating includes:

* cheat software
* hacking
* network disruption tools
* macro software

'''Minor exploiting'''

Minor exploiting includes cases such as:

* wanted players abusing safe zones on pedal bikes or slow vehicles
* using VIP recover to get into inaccessible places
* knowingly continuing to fight while health bugged after being told
* hiding in inaccessible `CITy` zones while wanted and refusing entry to [[cops]]
* abusing CIT objects to become unreachable or immortal

'''Moderate exploiting'''

A main example is:

* being APB and letting a friend kill you

Both players can be punished.

'''Major exploiting'''

Major exploiting includes:

* infinite money exploits
* abusing admin tools for personal gain
* gaining large unfair amounts of [[resources]]

'''Scamming'''

Scamming means intentionally lying to make unfair gain.

Examples include:

* unguaranteed transfers
* selling something for more than its safe guaranteed value
* exchanging properties such as a zone for a house
* selling accounts, groups, squads, or [[units]]
* profiting from prohibited transfers
* skin plagiarism for profit

'''Scamming evidence rules'''

When reporting scamming:

* provide as much valid evidence as possible
* do not use [[Discord]] or other non CIT chat logs
* if logs are needed, explain clearly where and when the evidence can be found
* add <code>[LOGS NEEDED]</code> at the end of the title if log access is needed

'''Miscellaneous offences'''
These include:

* `Evasion`
* `Assisting Evasion`
* `Real Harm`

Evasion and assisting evasion can result in repeated punishments.

Real harm includes causing or threatening something that would interfere with real life.

'''LV Complaints'''
`LV` complaints have extra rules.

If you break these rules, your complaint may be locked.

The rules include:

* your video must not be recorded via <code>/uav</code>
* your video must clearly show what the player is being reported for
* your video must clearly show the reported player's ping with <code>/ping player</code>
* your video must show your own ping and FPS
* you must use <code>/debugplayerdamage</code> when reporting abnormal damage

Extra `LV` notes:

* moving someone outside a [[protected area]] by any method is prohibited
* abusing exploits while switch when shooting is enabled is allowed only when that preference is enabled

'''Group and squad complaints'''
The rules also explain when group or squad issues are reportable.

'''Situations that can be reported'''

You can report cases such as:

* a member using access you gave them to remove you from founder position
* random players exploiting a deletion bug to steal your group
* a member kicking more than `3` players without valid reason
* a member with enough access stealing more than `100m` from the group and leaving

'''Situations that should not be reported'''

You should not report cases such as:

* you deleted your own group and somebody else recreated it
* you froze your group onto a second account and it auto deleted
* you donated money to a group or squad [[bank]] and later wanted it back

The main exception is:

* if you were kicked right after depositing the money

'''FMSG complaints'''
You can only report FMSG complaints in special cases, such as:

* advertising another server
* very serious offences
* private data sharing
* real life threats

Otherwise:

* remove the player from `CITbook`

'''Local chat insult policy'''
There is a special policy for local chat insults.

Forum reports about one time local chat flaming are treated as trivial and are usually closed without punishment.

What still can be reported:

* discriminatory insults
* insults about relatives or parents
* serious dignity offending remarks

Public flames in chats like:

* main
* team
* support

can still be punished directly in game.

== Complaint formats ==

'''Format for in game offences'''
Topic title:

* `Complaint - Offender's name - Reason`

Example:

* `Complaint - Dimit - Griefing`

Use this format:

<pre>
[b]Your usual in game name:[/b]
[b]Your account name:[/b]
[b]Your in game group:[/b]
[b]Your in game squad:[/b]
[b]The offence(s) you're reporting about:[/b]
[b]Player name of the complained player(s):[/b]
[b]Account name of the complained player(s) (case sensitive):[/b]
[b]Around what time did this incident occur? (Include time zone & date):[/b]
[b]Detailed explanation of what happened:[/b]
[b]Languages other than English used:[/b]
[b]Evidence (Chat lines, full screen screenshots or videos):[/b]
</pre>

For the player name field, use this style:

* `[[Nickname]] (AccountName)`

'''Format for forum offences'''
Topic title:

* `Forum Complaint - Offender's name - Reason`

Example:

* `Forum Complaint - Dimit - Abusive PM`

Use this format:

<pre>
[b]Link to forum profile of offender:[/b]
[b]The rule(s) broken:[/b]
[b]Around what time did this incident occur? (Include time zone & date):[/b]
[b]What language is used:[/b]
[b]Proof (screenshot / quote / link to post):[/b]
[b]If this is about a forum PM, I agree to temporarily give access to my account:[/b]
</pre>

If the complaint is about a forum PM:

* a staff member may need temporary access to verify the PM
* if you do not give access, the complaint may be denied

== Related rule topics ==

For exact rules and borderline clarifications, see:

* [https://cit.gg/index.php?topic=3743.0 In Game and Forum Rules]
* [https://cit.gg/index.php?topic=283478.0 Rule Clarifications on Borderline Acts]

You can also use the borderline acts topic if you want to ask whether a situation is punishable.

== Complaint rules ==
* Not every punishable situation is listed in the valid and invalid complaints topic.
* A complaint can still be valid even if the exact situation is not listed there.
* Always use the proper format.
* Always keep your evidence available.
* Do not edit screenshots or logs.
* Use forum complaints for cases that really need forum review, not for every minor issue.


== Forum PM reports ==

* The <code>Complaints</code> board permits forum PM reports.




== Related commands ==

<div class="cit-table-scroll">
{| class="wikitable"
! Command
! Use
|-
| <code>/aimbotsuspect <name></code>
| Use it if you suspect someone is using aimbot.
|-
| <code>/showattacks</code>
| Lists players who have damaged you.
|}
</div>


== See also ==

* [[Punishment Appeal]]
* [[Bans Issued]]
* [[Forum Warning]]
* [[Rules]]
* [[CIT Forum]]
* [[Reporting Players]]
[[Category:Forum and Website]]

Complaints - Revision history

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