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<p><b>New page</b></p><div>= Password Recovery =<br />
<br />
'''Password Recovery''' is the process used to regain access to a CIT account when you forget your password.<br />
<br />
== Recovery notes ==<br />
<br />
There are two main password recovery methods:<br />
<br />
* email recovery<br />
* manual recovery through the Account Retrieval Board<br />
<br />
Email recovery is the normal method.<br />
<br />
If email recovery is not possible:<br />
<br />
* use the Account Retrieval Board<br />
<br />
== Recovering your password by email ==<br />
<br />
To recover your password by email:<br />
<br />
* reconnect to the server, or use <code>/reconnect</code><br />
* click '''Forgot my password'''<br />
* enter your email<br />
* wait for the recovery code<br />
* use the recovery code to reset your password<br />
<br />
This is the main password recovery method.<br />
<br />
== When email recovery cannot be used ==<br />
<br />
If you forgot your password and did not set an email:<br />
<br />
* use the Account Retrieval Board<br />
<br />
If you cannot recover your account through email:<br />
<br />
* use the Account Retrieval Board<br />
<br />
Manual recovery is used when email recovery is not possible.<br />
<br />
== Account Retrieval Board ==<br />
<br />
The Account Retrieval Board is used for:<br />
<br />
* manual account recovery<br />
* manual PIN recovery when needed<br />
<br />
Board link:<br />
<br />
* [https://cit.gg/index.php?board=459.0 Account Retrieval Board]<br />
<br />
== Manual recovery ==<br />
<br />
If email recovery is not possible:<br />
<br />
* go to the Account Retrieval Board<br />
* make a topic using the required format<br />
* include the needed recovery details<br />
<br />
Replies usually take:<br />
<br />
* <code>3</code> to <code>4</code> days<br />
<br />
== Evidence and recovery details ==<br />
<br />
For manual recovery, include as much useful account evidence as possible.<br />
<br />
Examples include:<br />
<br />
* screenshots<br />
* login history<br />
* other identifying account information<br />
<br />
== Related commands ==<br />
<br />
<div class="cit-table-scroll"><br />
{| class="wikitable"<br />
! Command<br />
! Use<br />
|-<br />
| <code>/reconnect</code><br />
| Reconnect and open the login or recovery flow<br />
|}<br />
</div><br />
== Recovery details ==<br />
<br />
* Email recovery is the main recovery method.<br />
* Manual recovery is for cases where email recovery cannot be used.<br />
* The Account Retrieval Board is the correct place for manual account recovery.<br />
<br />
== See also ==<br />
<br />
* [[PIN Code]]<br />
* [[Account Retrieval]]<br />
* [[Security Center]]<br />
[[Category:Support and Account]]<br />
</div>oldwiki>Jarrah