View source for Account Retrieval

= Account Retrieval =

'''Account Retrieval''' is the manual recovery process in CIT for accounts and PIN codes when normal email recovery cannot be used.

== Overview ==

`Account Retrieval` is used when:

* you forgot your password and did not set an email
* you cannot recover your account through email
* you forgot your PIN code

This process is handled through the:

* `Account Retrieval Board`

`ARM` is also used as a name for:

* `Account Retrieval Board`

== When to use Account Retrieval ==

Use `Account Retrieval` if:

* you forgot your password and no email is linked
* email recovery is not possible
* you need manual PIN recovery

If email recovery works normally:

* use email recovery instead

== Account Retrieval Board ==

The official board for manual recovery is:

* [https://cit.gg/index.php?board=459.0 Account Retrieval Board]

This board is used for:

* manual account recovery
* manual PIN recovery

== How account retrieval works ==

To start manual recovery:

* go to the `Account Retrieval Board`
* make a new topic
* use the required format

For account recovery cases, the board is used when email recovery cannot be completed normally.

== Password-related account retrieval ==

If you forgot your password and did not set an email:

* use the `Account Retrieval Board`

If you cannot recover your account through email:

* use the `Account Retrieval Board`

This is the manual recovery path for account access.

== PIN retrieval ==

`Account Retrieval` is also used for forgotten PIN codes.

If you forgot your PIN code:

* visit the `Account Retrieval Board`
* make a new topic
* include as much evidence as you can

== Evidence ==

For PIN recovery, the listed evidence includes:

* screenshots
* login history
* other identifying account information

== Response time ==

Replies on the `Account Retrieval Board` usually take:

* <code>3</code> to <code>4</code> days

== Notes ==

* `Account Retrieval` is for manual recovery when email recovery is not possible.
* The same board is used for both account recovery and PIN recovery.
* The required topic format must be used on the board.
* `ARM` is another name used for the `Account Retrieval Board`.

== See also ==

* [[Password Recovery]]
* [[PIN Code]]
* [[Security Center]]
* [[My History]]