Account Retrieval

Account Retrieval is the manual recovery process in CIT for accounts and PIN codes when normal email recovery cannot be used.

Overview

`Account Retrieval` is used when:

you forgot your password and did not set an email
you cannot recover your account through email
you forgot your PIN code

This process is handled through the:

`Account Retrieval Board`

`ARM` is also used as a name for:

`Account Retrieval Board`

When to use Account Retrieval

Use `Account Retrieval` if:

you forgot your password and no email is linked
email recovery is not possible
you need manual PIN recovery

If email recovery works normally:

use email recovery instead

Account Retrieval Board

The official board for manual recovery is:

Account Retrieval Board

This board is used for:

manual account recovery
manual PIN recovery

How account retrieval works

To start manual recovery:

go to the `Account Retrieval Board`
make a new topic
use the required format

For account recovery cases, the board is used when email recovery cannot be completed normally.

Password-related account retrieval

If you forgot your password and did not set an email:

use the `Account Retrieval Board`

If you cannot recover your account through email:

use the `Account Retrieval Board`

This is the manual recovery path for account access.

PIN retrieval

`Account Retrieval` is also used for forgotten PIN codes.

If you forgot your PIN code:

visit the `Account Retrieval Board`
make a new topic
include as much evidence as you can

Evidence

For PIN recovery, the listed evidence includes:

screenshots
login history
other identifying account information

Response time

Replies on the `Account Retrieval Board` usually take:

3 to 4 days

Notes

`Account Retrieval` is for manual recovery when email recovery is not possible.
The same board is used for both account recovery and PIN recovery.
The required topic format must be used on the board.
`ARM` is another name used for the `Account Retrieval Board`.