Password Recovery
Password Recovery
Password Recovery is the process used to regain access to a CIT account when you forget your password.
Overview
There are two main password recovery methods:
- email recovery
- manual recovery through the Account Retrieval Board
Email recovery is the normal method.
If email recovery is not possible:
- use the Account Retrieval Board
Recovering your password by email
To recover your password by email:
- reconnect to the server, or use
/reconnect - click Forgot my password
- enter your email
- wait for the recovery code
- use the recovery code to reset your password
This is the main password recovery method.
When email recovery cannot be used
If you forgot your password and did not set an email:
- use the Account Retrieval Board
If you cannot recover your account through email:
- use the Account Retrieval Board
Manual recovery is used when email recovery is not possible.
Account Retrieval Board
The Account Retrieval Board is used for:
- manual account recovery
- manual PIN recovery when needed
Board link:
Manual recovery
If email recovery is not possible:
- go to the Account Retrieval Board
- make a topic using the required format
- include the needed recovery details
Replies usually take:
3to4days
Evidence and recovery details
For manual recovery, include as much useful account evidence as possible.
Examples include:
- screenshots
- login history
- other identifying account information
Related commands
| Command | Use |
|---|---|
/reconnect
|
Reconnect and open the login or recovery flow |
Notes
- Email recovery is the main recovery method.
- Manual recovery is for cases where email recovery cannot be used.
- The Account Retrieval Board is the correct place for manual account recovery.