Support Chat

Support Chat is the help channel in CIT. It is used for asking questions about CIT features, commands, jobs, systems, rules, forums, and other CIT topics.

How to use support chat

Need	Use	Notes
Normal gameplay help	`J > Support` or `/sup [question]`	This is the quick in game support route.
Non-English support	`J` chat interface	Use `Support Non-English` for non-English support.
Private staff issue	`/cad <text>` or `J > Contact Admin`	Use Contact Admin for serious issues, not normal chat.
Long written follow up	General Support / Questions	Use the forum when the issue needs screenshots, video, or a written reply.

Not to confuse with

Support Chat is for normal help questions.
Contact Admin is for serious or urgent staff issues.
Quality Assurance is for reproducible bugs and glitches.

What Support Chat is for

Support Chat is meant for:

getting help about CIT
asking gameplay or system questions
asking about commands
asking about jobs
asking about rules
asking about forums

It is one of the channels inside the J chat interface.

How to use it

You can use Support Chat in two ways:

press J, open Support, and ask your question there
use /sup [question]

Where to find it

Support Chat appears in the J chat interface as:

Support

The J chat interface includes many channels, and Support is the one used for help questions.

What you can ask

Support Chat is for CIT related help.

Allowed topics include:

features
commands
jobs
systems
rules
forums
other CIT related questions

Misuse

Misusing Support Chat is punishable.

Support Chat is not meant for:

spam
trolling
insulting
dragging out side conversations
non-English messages
unserious questions
unrelated questions
warning other players
spamming quotes
spamming symbols
breaking any other server rule there

Language rule

Support Chat must be used properly.

Using non-English there is part of misuse and can get you punished.

If you want help in your own language, use:

/ssup

Who can punish in Support Chat

Only staff can warn or punish players in Support Chat.

Other players can still help answer questions there, but they should not warn others.

Repeating an answer

Repeating the same valid answer is not punishable if:

the gap between messages is short enough that you could reasonably still be typing it

This means more than one helpful answer can still be fine.

Related help options

If you need more help outside Support Chat, other help options include:

J > Support
the CIT forum
the CIT Discord

Commands

Command	Use
`/sup [question]`	Ask a question in Support Chat
`/ssup`	Ask for help in your own language

Support Chat rules

Support Chat is for CIT related help only.
It is not a place for random conversation or trolling.
Only staff can warn or punish players there.
Repeating a valid answer is allowed if it was likely typed before the earlier reply appeared.

Support Non-English

Arabic Support was replaced with Support Non-English in J chat.
Support Non-English is used in J chat for non-English support.
Support and Support Non-English chatbox message colors can be changed in settings.

Contact Admin and staff tickets

Use /cad <text> to send a message to Contact Admin in the J chat interface for serious issues. It is not normal chat.

Use /staffticket to open the staff ticket GUI. The player types a message and staff can reply from the Staff Panel.

Related commands

Command	Use
`/helpme <message>`	Asks the supporter team for help.
`/ssup`	Sends a message to Support Non English chat.
`/sup`	Sends a message to Support Chat.