Account Retrieval

Account Retrieval

Account Retrieval is the manual recovery process in CIT for accounts and PIN codes when normal email recovery cannot be used.

Overview

`Account Retrieval` is used when:

• you forgot your password and did not set an email
• you cannot recover your account through email
• you forgot your PIN code

This process is handled through the:

• `Account Retrieval Board`

`ARM` is also used as a name for:

• `Account Retrieval Board`

When to use Account Retrieval

Use `Account Retrieval` if:

• you forgot your password and no email is linked
• email recovery is not possible
• you need manual PIN recovery

If email recovery works normally:

• use email recovery instead

Account Retrieval Board

The official board for manual recovery is:

• Account Retrieval Board

This board is used for:

• manual account recovery
• manual PIN recovery

How account retrieval works

To start manual recovery:

• go to the `Account Retrieval Board`
• make a new topic
• use the required format

For account recovery cases, the board is used when email recovery cannot be completed normally.

Password-related account retrieval

If you forgot your password and did not set an email:

• use the `Account Retrieval Board`

If you cannot recover your account through email:

• use the `Account Retrieval Board`

This is the manual recovery path for account access.

PIN retrieval

`Account Retrieval` is also used for forgotten PIN codes.

If you forgot your PIN code:

• visit the `Account Retrieval Board`
• make a new topic
• include as much evidence as you can

Evidence

For PIN recovery, the listed evidence includes:

• screenshots
• login history
• other identifying account information

Response time

Replies on the `Account Retrieval Board` usually take:

• 3 to 4 days

Notes

• `Account Retrieval` is for manual recovery when email recovery is not possible.
• The same board is used for both account recovery and PIN recovery.
• The required topic format must be used on the board.
• `ARM` is another name used for the `Account Retrieval Board`.

See also

• Password Recovery
• PIN Code
• Security Center
• My History