Account Support

Account Support covers help entry points, account access, forum account setup, security, recovery, and staff-contact tools in CIT.

Overview

`Account Support` is the part of CIT that helps with:

getting help in game
account access
forum account setup
password and email changes
login-history checks
password recovery
PIN recovery
bug reporting
serious admin contact

Help entry points

If you need help in CIT, you can use:

F1
/info
J then `Support`
`Support Chat`
the `CIT` forum
the `CIT` Discord

`F1` and /info open the help and rules panel.

If your question still is not answered clearly:

use `J > Support`
use /sup [question]
ask on the forum `Support` board

Forum accounts

CIT has both in-game accounts and forum accounts.

Creating a forum account

To create a forum account, use:

/getforumaccount YourIngamePasswordHere

This creates a forum account with:

your in-game account name
your in-game password at the time of creation

After logging in, set your email correctly because you need to verify it with a code sent there.

Linking an existing forum account

To link an existing forum account, press T and use:

/linkforumaccount ForumUsername ForumPassword

`ForumUsername` means your forum username, not your display name.

Forum account limits

Forum account limits are:

only `1` forum account can be created per computer
if you delete that forum account, you cannot create another one

Changing your forum password does not change your in-game password.

Changing your in-game password does not change your forum password.

Account limits

CIT account limits are:

up to `6` in-game accounts
only `1` forum account

Account sharing is not allowed.

If your PC has already been the last device used to log into `6` accounts, you cannot log into another account from that PC.

If this locks out your main account, you can request a one-time exception by listing the `6` accounts you want to keep using.

Security Center

The `Security Center` is used for account-security features such as:

password changes
email changes
login history

Changing your password

To change your password, use:

/security

Then go to:

`Password`

Enter:

your current password
your new password

Changing or linking your email

To change or link your email, use:

/changeemail <old_email> <new_email> <account_password>

You can also open:

the `Email` section in the `Security Center`

If you do not have an old email, use:

none

Email case sensitivity

Emails are case-sensitive in CIT for recovery purposes.

The exact capitalization matters.

Login history

To check your login history, open the `Security Center` and check:

`Logins`

In login history:

green entries are your current device
red entries are different serials

Password recovery

If you forgot your password, the normal recovery flow is:

reconnect or use /reconnect
click `Forgot my password`
enter your email
wait for the recovery code
use the code to reset your password

If this works, you do not need manual recovery.

Account Retrieval Board

The `Account Retrieval Board` is used for manual account and PIN recovery when normal email recovery cannot be used.

It is also called:

`ARM`

Board link:

https://cit.gg/index.php?board=459.0

When to use it

Use the `Account Retrieval Board` if:

you forgot your password and did not set an email
you cannot recover your account through email
you forgot your PIN code

Replies usually take:

`3` to `4` days

PIN recovery

If you forgot your PIN code:

go to the `Account Retrieval Board`
make a new topic
include as much evidence as you can

Evidence can include:

screenshots
login history
other identifying account information

My History

To open your full account history, use:

/myhistory

Your full account history is stored locally in:

mods > deathmatch > priv > 53B4C5 > CITmyHistory

If that local file is deleted:

it cannot be recovered

Serious admin contact

If you have a serious or urgent problem, use:

/cad <message>

You can also:

press J
choose `Contact Admin`

That panel also has:

`Send this message only to CIT staff`

This is for serious or urgent problems, not normal questions.

Staff tickets

To send a ticket to staff, use:

/staffticket

Then:

type your question in the GUI
send it

Staff reply there when they can.

Bug reporting

In-game bugs and glitches should be reported on the:

`In-game Bug Board`