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Account Support

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Account Support

Account Support covers help entry points, account access, forum account setup, security, recovery, and staff contact tools in CIT.

Where to go first

Issue Use Notes
Normal gameplay question J > Support or /sup [question] Use this first for quick in game help.
Serious or urgent staff issue /cad <text> or J > Contact Admin Contact Admin is for serious issues, not normal chat.
Long support follow up General Support / Questions Use this when the problem needs screenshots, video, or written follow up.
Bug or glitch Quality Assurance Use a clear explanation and screenshots or video. Do not report abusable bugs in public.
Account recovery Account Retrieval Board Manual replies usually take about 3 to 4 days.

Account commands

Command Use Notes
/changeemail <old_email> <new_email> <account_password> Changes or links your email. Use none if there is no old email.
/unlinkforumaccount Unlinks your game account from the linked forum account. This is only for the linked forum account.
/cad <text> Sends a Contact Admin message from the J chat interface. Use it for serious or urgent problems.
/ask Opens AI support. Use it when you need wiki style help in game.

Support areas

Account Support is the part of CIT that helps with:

  • getting help in game
  • account access
  • forum account setup
  • password and email changes
  • login history checks
  • password recovery
  • PIN recovery
  • bug reporting
  • serious admin contact

Help entry points

If you need help in CIT, you can use:

F1 and /info open the help and rules panel.

If your question still is not answered clearly:

Forum accounts

CIT has both in game accounts and forum accounts.

Creating a forum account

To create a forum account, use:

/getforumaccount YourIngamePasswordHere

This creates a forum account with:

  • your in game account name
  • your in game password at the time of creation

After logging in, set your email correctly because you need to verify it with a code sent there.

Linking an existing forum account

To link an existing forum account, press T and use:

/linkforumaccount ForumUsername ForumPassword

ForumUsername means your forum username, not your display name.

Forum account limits

Forum account limits are:

  • only 1 forum account can be created per computer
  • if you delete that forum account, you cannot create another one

Changing your forum password does not change your in game password.

Changing your in game password does not change your forum password.

Account limits

CIT account limits are:

  • up to 6 in game accounts
  • only 1 forum account

Account sharing is not allowed.

If your PC has already been the last device used to log into 6 accounts, you cannot log into another account from that PC.

If this locks out your main account, you can request a one time exception by listing the 6 accounts you want to keep using.

Security Center

The Security Center is used for account security features such as:

  • password changes
  • email changes
  • login history

Changing your password

To change your password, use:

/security

Then go to:

  • Password

Enter:

  • your current password
  • your new password

Changing or linking your email

To change or link your email, use:

/changeemail <old_email> <new_email> <account_password>

You can also open:

  • the Email section in the Security Center

If you do not have an old email, use:

  • none

Email case sensitivity

Emails are case sensitive in CIT for recovery purposes.

The exact capitalization matters.

Login history

To check your login history, open the Security Center and check:

  • Logins

In login history:

  • green entries are your current device
  • red entries are different serials

Password recovery

If you forgot your password, the normal recovery flow is:

  1. reconnect or use /reconnect
  2. click Forgot my password
  3. enter your email
  4. wait for the recovery code
  5. use the code to reset your password

If this works, you do not need manual recovery.

Account Retrieval Board

The Account Retrieval Board is used for manual account and PIN recovery when normal email recovery cannot be used.

It is also called:

  • ARM

Board link:

When to use it

Use the Account Retrieval Board if:

  • you forgot your password and did not set an email
  • you cannot recover your account through email
  • you forgot your PIN code

Replies usually take:

  • 3 to 4 days

PIN recovery

If you forgot your PIN code:

  • go to the Account Retrieval Board
  • make a new topic
  • include as much evidence as you can

Evidence can include:

  • screenshots
  • login history
  • other identifying account information

My History

To open your full account history, use:

/myhistory

Your full account history is stored locally in:

  • mods > deathmatch > priv > 53B4C5 > CITmyHistory

If that local file is deleted:

  • it cannot be recovered

Serious admin contact

If you have a serious or urgent problem, use:

/cad <text>

You can also:

  • press J
  • choose Contact Admin

That panel also has:

This is for serious or urgent problems, not normal questions.

Staff tickets

To send a ticket to staff, use:

/staffticket

Then:

  • type your question in the GUI
  • send it

Staff reply there when they can.

Bug reporting

In game bugs and glitches should be reported on the:

  • In-game Bug Board

Board link:

CITBot help

CITBot is the AI assistant for the CIT server.

It answers common CIT help questions.

To ask CITBot a question:

  • open F1
  • stay on the Help tab
  • type your question
  • press Enter or click Ask

The same F1 panel also has:

  • View Wiki
  • Clear Chat

CITBot can use context from the current chat, but it works best when each question includes enough context on its own.

Support notes

  • F1 and /info are the main help panel entry points.
  • J > Support is one of the main in game support entry points.
  • /security and /changeemail are the main account security commands.
  • /myhistory opens your full local account history.
  • The Account Retrieval Board is for manual recovery when normal email recovery is not possible.

Bug reports

Use the Quality Assurance board for reproducible bug reports.

Board link:

Do not report abusable bugs in public.

AI support and wiki

Use /ask in game to open AI support.

You can also open F1, stay on the Help tab, type your question in the box, and press Enter or click Ask.

The same F1 panel has View Wiki to open the wiki and Clear Chat to clear the current bot chat.

The CIT Wiki main page is https://citwiki.com/index.php/Main_Page.

Extra account notes

  • Players are notified when a report is made against them and on each login until they reply.
  • VPN can be used, but players cannot register on VPN or log into accounts under 10 hours while using VPN.
  • There is a restriction type that only limits sending money to other players.
  • The daily playtime cap of 8 counted hours every 24 hours and warnings at 5, 6, 7, and 8 hours.
  • The Account Security icon is in the X list.
  • Device whitelist email recovery exists.
  • /unlinkforumaccount to unlink the game account from the linked forum account.
  • Account recovery can be done without entering an account name if the player forgot it.
  • CIT browser supported examples include cit.gg, youtube.com, and other domains allowed in browser settings; blocked or unsupported sites may not open in the in game browser.
  • Forum account registration lookup forum registration is done in game and the forum Register button gives details when not logged in.
  • The in game web browser asks players to whitelist website dependencies when needed.


Official guide and account topics

Useful official topics:

If your PC has already been the last device used to log into 6 accounts, CIT blocks more account logins from that PC. If this locked out your main account, request a one time exception and list the 6 accounts you want to keep using.

Related commands

Command Use
/confirmemail <code> Confirms the code you get when you request to change your email.
/getforumaccount <password> Creates a forum account using your in-game password.
/linkforumaccount <username> <password> Links a forum account using the forum username and password.
/recentlogins Shows the name, IP, and serial of recent account logins to your account.

See also

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